We’ve compiled answers to the most common questions from residents, landlords, and managing agents about our property management services. If you have a specific query, our team is always happy to assist.
Each year, we prepare a budget based on anticipated costs, previous expenditures, and your lease’s apportionment terms. This ensures fair and transparent charging among all leaseholders.
We require 1-2 units of your product for comprehensive testing. This allows us to verify consistency across units and perform destructive testing if necessary without compromising the overall assessment.
Service charges are legally enforceable under the terms of your lease. Failure to pay may result in formal demands, interest charges, or legal action. We aim to work constructively with residents to resolve payment issues early.
Block management is the day-to-day management of residential developments. It includes everything from managing contractors and staffing, to maintenance, financial administration, and legal compliance.
Yes. Leaseholders have the legal right to form an RTM company and take over management responsibilities from the freeholder without proving fault. We offer support services for RTM companies.
A Section 20 Notice is a statutory consultation process required when major works will cost any leaseholder over £250. It ensures leaseholders are informed, consulted, and given the opportunity to provide feedback or nominate contractors.
Our secure digital portal allows residents and landlords to report maintenance issues, view service charge breakdowns, access key documents, track updates, and communicate with the management team in real time.
Yes. We offer round-the-clock concierge staffing tailored to your development’s requirements—ranging from daytime reception to full 24/7 coverage.
Our cleaning staff follow site-specific schedules, checklists, and reporting procedures. Regular quality inspections and resident feedback ensure high standards are maintained.
Absolutely. We provide full, transparent financial reports including income, expenditure, arrears, reserve fund status, and service charge forecasts—tailored to meet your governance or legal obligations.
We handle the entire onboarding process, including communication with the outgoing agent, document handover, and service transition. Our goal is a smooth, disruption-free changeover.
Yes. All on-site staff undergo background checks and receive professional training in customer service, emergency response, and health & safety protocols.
Yes. We manage both new and established buildings, including mixed-use developments with residential, retail, and commercial components.
